It's helpful to work with three browser tabs:
If a mistake is made or the setup process does not complete then repeat setup:
Scroll to bottom and click Add Thermostat
Wait for this message to clear then go to RT-stat LAN connection tab and enter key. Connection can take 60 seconds.
Thermostats can be moved to different Locations - but not different accounts
High and low alerts can send emails to Account owner
Each Account requires a unique email address.
Each is usually allocated to a single customer.
Accounts can have any number of RT-stats.
Locations can be shared with other Accounts
If a Location is shared an Account will automatically be created for them if needed. Otherwise the Location automatically appears in the Accounts list of locations.
Within the RT-website, for a given RT-stat, click on the "Share" link to send an email invitation to other users.
By defaults sharing a single RT-stat in a given Location, automatically shares all the RT-stats at that location.
There is no provision for read or write sharing. All thermostat remote users are 'admin'. Each shared user has full control of the RT-stat - including user (Account) access control. Any shared user can un-share any other user (Account), including the original creator.